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Rob Wright

AHS Valentine’s Day Dinner Client Recommendations

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Valentine’s Day is here! Not cooking for that special someone?

Check out these AHS clients for that nice, romantic setting you may be seeking! 


Le Bernardin – New York, New York

https://www.le-bernardin.com

Le Bernardin was named the world’s best restaurant in 2018 by Paris’ La Liste. Chef Eric Ripert’s culinary mecca has continually impressed the food world with five-star service and masterpiece dishes. Chef Eric’s direction and French cooking background makes Le Bernardin, simply, the best in New York. An intimate and personal setting will make your Valentine’s Day one to remember.

Suraya – Philadelphia, Pennsylvania

https://surayaphilly.com

What’s Philly’s voted ‘Best New Restaurant of 2018’ offering this Valentine’s Day? Suraya specializes in Lebanese cuisine with a long list of drinks (try the Arak!), cocktails, and wines. A prix fixe three-course menu will be offered for any couples looking for a great experience. As they say at Suraya, yallah sahtein (come and enjoy your meal)!

Esty Street – Park Ridge, New Jersey

www.estystreet.com

A staple of Bergen County’s fine dining scene, Esty Street’s product is wonderful and personable. Seasonal menus filled with Spiced Lamb Tenderloin and Mushroom Risotto are coupled with a broad wine selection. Esty Street will be serving Beet Carpaccio, Citrus Cured Salmon, Three Cheese Lobster Profiteroles, Escargot, Spiced Lamb Tenderloin, and plenty of dessert.

The Rum Runner – Sea Bright, New Jersey

https://www.mcloonesrumrunner.com

Looking for a place that’s ‘shore’ to be good? McLoone’s Rum Runner in Sea Bright is your answer. The Rum Runner’s beautiful architecture and open concept right next to the ocean creates a charming environment for diners. Make a reservation for the Valentine’s lunch, a-la-cart, or prix fixe menu options.

Pluckemin Inn – Pluckemin, New Jersey

https://www.pluckemininn.com

The Pluckemin Inn has the sommelier’s dream Valentine’s dinner. Their prix fixe course dinner can be matched with one of their many, many wines. The chefs and service staff deliver phenomenal food with a wide wine selection. Check out their wine store at https://www.pluckywines.com if you’re looking for an exquisite gift.

 

Marsha Brown’s – New Hope, Pennsylvania

www.marshabrownrestaurant.com

Right in the heart of New Hope, PA, Marsha Brown’s has great food for Hunterdon and Bucks County residents. The creole inspired menu and high-quality steak will leave you and your date asking for more. Plus, the ambience of the upstairs dining room is hard to ignore. Marsha Brown’s is a great, intimate dining experience.

Want to learn more about our customer’s Point-Of-Sale Valentine?

Click here to contact us! 

How Kitchen Display Systems Improve Efficiency

By | Restaurant Industry, Technology | No Comments

Managing a kitchen line is crucial for restauranteurs. Every order sent to the kitchen includes items with different prep and cook times. Making sure that all items come out at the same time is important towards delivering your customers a quality dining experience.

Restaurant operators are always looking to utilize technology in order to make their business run better. Kitchen Display Systems have become a great tool to manage your operation. Replacing remote printers with Kitchen Display Systems lowers ticket times, improves communication, and eliminates waste.

Here are some of the Benefits of using a KDS……

Lower Ticket Times: Running a kitchen, at peak time with a speed rail full of printed tickets, all with different prep times is arguably the toughest job in a restaurant. The enhanced communicability of a kitchen display system eliminates the endless line of tickets. Working items, rather than working entire tickets have shown a 7-10% decrease in ticket times after installation.

Increasing Communication: Kitchen display systems, like Aloha Kitchen Video, use intuitive software that coordinates all items on a ticket to be finished and sent at the same time. Physically displaying a flow of tickets on a visible, accessible screen turns the kitchen into a more communicable work space. No more brushing through endless chits, printers constantly churning, or yelling from your chefs.

Eliminate Waste: Continuing to use printers and paper can lead to more kitchen mistakes and dishes sent back to the kitchen. Wasted items can lead to an increased annual food cost. Kitchen display systems can decrease mistakes and lower your overall food costs. One Aloha Kitchen Video user found that they saved 3% over a 12 month period. Eliminating waste also includes decreasing a business’ carbon footprint. The average restaurant emits 100,00 pounds of garbage a year. Cutting paper usage and food waste makes your business more eco-friendly!

More restaurants are opting for kitchen display systems because of how they positively change the kitchen. Organizing the flow of orders into your kitchen can bring down ticket times. Eliminating noise and visualizing ticket orders increases communicability. Ditching paper and ensuring less order errors makes a restaurant a leader in eliminating its waste. Overall, kitchen display systems like Aloha Kitchen Video will simplify your kitchen and decrease costs.

CLICK HERE TO LEARN MORE ABOUT KITCHEN DISPLAY SYSTEMS 

Mistakes Restaurant Owners Make With Employee Hire And Management

By | Restaurant Industry | No Comments

Restaurant owners are extremely versatile individuals. They have to play multiple roles from host to bartender chef, marketing director, personnel manager and recruiter. Sick employees, nosy investors, or a heavy lunch rush can completely alter an owner’s day-to-day activities.

Every restaurant needs employees that are eager to step up when needed. They depend on staff that are proud of their work ethic. That’s why it is important for restaurant owners to have good hiring and managing practices. The hospitality industry is extremely demanding, sometimes resulting in hiring and management taking a backseat.

Mistakes to Avoid

Here are some common mistakes restaurateurs make when hiring new staff. Recognizing how these errors impact your business can help you make the changes required to avoid the effects of poor recruitment methodologies.

1. Poorly Defined Positions

Business owners are aware when they need new staff on board. Sometimes they are unable to identify each position’s tasks. It is important to label a job’s specifics and objectives before publicly posting it. Whether you are hiring via recruitment platforms or via word of mouth, a detailed and accurate job description is incredibly important.

2. Don’t Glamorize the Job 

While jobs in the restaurant industry can be quite rewarding, hardly any of them are glamorous. Your staff is more like to feel fulfilled when you are transparent about their position. For example, if there are specific physical requirements or extended work hours, it’s something you need to be honest about.

It is important to not mislead a candidate; furthermore, you have to discuss their doubts and how the job will lead to growth. A job is more rewarding when an employee feels that it will lead to professional growth.

3. Offering Below-Market Pay

Servers may depend on tips for their pay but restaurant employees are dependent on a salary. Offering an at or above market rate will bring in better candidates and a competitive hiring process.

Candidates will be less inclined to work for you if your offered pay scale falls below the market rate. A new hire may accept an offer but will be at risk to leave for an equal opportunity with better pay.

Other mistakes to avoid include:

  • Being proactive with internal promotions
  • Properly onboarding new hires
  • Appropriately delegating work
  • Offering flexible schedules to your employees

Focus on Employee Retention

Keep these mistakes in view and learn to avoid them. Appreciate your staff and show that you genuinely care for them. Increasing your engagement and checking in on your staff’s happiness will lead to a lower turnover rate. Higher retention rates also result in improved productivity levels and increased profitability.

Caring about your team helps you foster a staff who care about the customers, too. Running a restaurant business is not easy. It is equally important to avoid mistakes as it is to have smooth operations. A happier staff and low turnover can lead to increased profits and decreased costs.

How Restaurant Trends Are Changing In 2019

By | Restaurant Industry | No Comments

The hospitality space is extremely dynamic. This fluid change can seem simultaneously refreshing and overwhelming. Restaurant design and style reflect how businesses plan to keep the ambience as unique as the new delicacies they dish out.

Conscientious restaurant owners want to ensure that the environment and features in their restaurants encourage guests to return. It’s not just about serving great food but assuring that all their wonderful dishes are served in equally marvelous settings.

This Year’s Trends

Let’s take a look at 2019’s most notable restaurant trends:

  • Eclectic Designs- The focus is on attracting customer attention with eclecticism more than subtlety. Restaurant interiors are now filled with bright and bold, eye catching colors. Along with plastered phrases and sayings, wall art and accent pieces are hung to engage with customers and impose the restaurant’s character.
  • Minimalism is In- In stark comparison with eclecticism, minimalism has also become prevalent. Minimalism surfaced in 2018 and has continued to grow. Scandinavian and Japanese Zen-like designs concepts are now in vogue. This small-scale theme is created to accompany the food being served to the restaurant’s targeted clientele.
  • The Social Media Effect- Not every restauranteur will revamp their business’ interior accoring to modern trends, but social media sites like Facebook and Instagram are continuing to affect restaurant aesthetics. Customers are more likely to share their experience more now than ever.

This is why restaurants are now becoming attuned to the impact that influencers have on their business. There is a huge difference between actually eating the food and experiencing the meal. Strategically placing the restaurant name, theme, and design is important towards affecting the customer’s experience.

  • Fast Casual Dining- Referred to as fine dining (?), this trend focuses on providing excellent food made with the fresh ingredients and produce. Modern day customers prefer well-prepared dishes over four-course meals. Fast Casual relies less on excessive staffing and more on offering quality food at competitive prices.

Restaurants have grown accustom to creating their environment and having the customer abide to its design. Today’s trends are more consumer-driven and restauranteurs are constantly trying to meet their customers’ expectations. Better technology is necessary to help businesses remain efficient, retain customers, and bring in new ones.

tableside ordering point of sale system ipad

5 Latest Restaurant Trends for 2018

By | Restaurant Industry, Technology | No Comments

5 Latest Restaurant Trends

When it comes to the hospitality industry, establishments need to change their approach,
business tactics and continuously evolve, in order to attract a steady flow of clientele. This
is also why you will find there is a constant change in restaurant trends. Here we take a
look at 5 of the latest ones:

1. Takeout & Delivery (Ghost Restaurants)

Restaurants have to maintain a steady relationship with customers and also have to focus
on their preferences. Today, a large number of customers are choosing to order out or opt
for takeout rather than eat at a dine-in restaurant. Except for fine dining establishments, all
other levels of restaurants are transitioning very quickly to cater to this preference.
Restaurant owners have to incorporate drive-through, takeout, curb pick up and other
various means to meet customer demands. Delivery systems are now integrated into a
single POS system. NCR Aloha is ahead of the technological curve
when it comes to providing POS systems to restaurants across New Jersey, Delaware, and
Pennsylvania.

2. Recycling & Sustainability

Millennials are now a part of the modern market and are extremely environmentally
conscious. For example: the restaurants that help conserve energy or water & also re-use
food waste are rewarded for their commitment to recycling and sustainability. Re-using
and reducing food waste helps control raw material expenses. When you conserve energy
and water, it helps reduce your operating and utility costs. NCR Aloha POS Terminals have a
fanless design that runs cool and quiet, reducing the amount of heat generated and power consumed.

3. Catch Overflows with the Use of Technology

Restaurants tend to lose additional business when all their tables are full, and new
customers arrive. The best way to get these customers to come back is by using an efficient
POS system with text-based notifications. This will prove to be an effective way to catch
customers who would have otherwise left. By sending a text when a table is ready, rather
than causing a rush at the reception area, the customers will be on time which will help
keep the reception area clear.

4. Hosting Experimental Events

Today, customers want more than just food, they want to experience something new and
innovative. That is the reason why food halls grew by an astonishing 700% in 2017 alone.
This could mean dining at an unusual location or enjoying live music while they dine.
Customers are willing to pay a fixed premium for food plus experience.

5. Optimize Table Turnover

Studies indicate that when restaurants aim for a table turnover of below 40-minutes, it
potentially increases their overall revenue as well as tips earned. Data indicates that the
average meal costs tend to plateau within 30-40 minutes. Focusing on optimizing your
table turnover can increase your revenue significantly.
We offer efficient and reliable POS systems for restaurants of all shapes and sizes. We
encourage you to visit our site for more information about our offerings.

For any information about our point of sale computer systems exclusively for the
hospitality industry, feel free to contact Advanced Hospitality Systems at 800-950-04. You
can also contact us via this Online Form.

NCR to Showcase Transformative Hospitality Software Solutions at the 2018 National Restaurant Association Tradeshow in Chicago

By | Restaurant Industry, Technology | No Comments

Global technology company to demonstrate how restaurants can bridge the gap between physical and digital channels to improve the dining experience

NCR announced today that its software solutions designed to improve restaurant operations across physical and digital channels, will be showcased at the National Restaurant Association (NRA) Show in Chicago from May 19 – 22 in booth #6228. Attendees will have the opportunity to see how NCR’s restaurant solutions can manage their business by providing data to help move them from transactions to interactions that matter.

This year at NRA, NCR will take booth attendees on a “journey” that follows in the footsteps of a millennial as she orders food on-the-go. By taking attendees on this customer experience, we’ll help them reimagine consumer engagement in a landscape where physical and digital channels demonstrate a long-term business vision and strategy.

“The hospitality industry is undergoing a radical transformation where physical and digital connections are colliding. At the same time, the expectations of patrons are becoming increasingly diverse. To survive in this dynamic environment, restaurant and foodservice professionals must remove complexities and make the process of catering to the needs of their customers both in and outside of their establishments go more smoothly and securely,” said Don Zimmerman, General Manager of the Hospitality Solutions Group at NCR. “The user journey demonstrates our approach and commitment to simplify the technology solution for restaurants.”

Booth technologies and solutions range from quick-service and table service platform-of-sale (POS) systems to the latest digital signage used to engage consumers with omni-channel experiences, including consumer self-ordering solutions, back office solutions, and payment solutions.

“At NCR, we recognize the restaurant industry’s craving for imminent, flexible solutions that make their operations more efficient. Through our own transformation, we are at the forefront of the industry transformation, and we are keen to show our industry partners how by implementing the right technology that connects and simplifies their business processes, they can focus on their true passion of meeting the tastes and expectations of their guests,” said Zimmerman.

Sunday Tech Talk: 86-ing the Complexity of Modern Restaurants

In addition to NCR’s presence on the convention hall floor, NCR will host John Rosanova of Chicago-based Four Corners Tavern Group for a 30-minute Tech Talk entitled, “86-ing the Complexity of Modern Restaurants.” NCR’s Senior Director of Omni-Channel Solutions, Jon Lawrence will guide the discussion, touching on the opportunities and challenges facing today’s restauranteurs; best practices for implementing flexible best-of-breed technologies in an increasingly complex environment; and ways that restaurants can think differently to create memorable guest experiences while simplifying their back-end processes. The talk will take place at the Innovation Theatre in Booth #5575 in the North Hall on Sunday, May 20 at 2:30 p.m. CT.

NCR Technology in use at the Rational USA “Restaurant”

The NCR Aloha Mobile software running on NCR Orderman7 handheld devices will be in use at the Rational USA booth, #3441. Rational USA, a manufacturer of high-end cooking equipment will have a small restaurant in their 50’ x 50’ booth in the South Hall. The restaurant will have a café, offering a small menu with seating every 30 minutes for the duration of the show. Servers in the restaurant will be using NCR’s mobile POS devices to take orders at the table, routing them directly into the kitchen.

About NCR Corporation

NCR Corporation (NYSE:NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across financial, retail, hospitality, travel, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Ga., with about 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. NCR encourages investors to visit its website which is updated regularly with financial and other important information about NCR.

CLICK HERE TO CONTACT NCR ALOHA! 

ORIGINAL ARTICLE FROM BUSINESSWIRE.COM

 

5 Key Ingredients for a True Omni-Channel Customer Experience

By | Restaurant Industry, Technology | No Comments

CONTACT US HERE FOR MORE INFO! 

Original Article written by Jessica Bryant for NCR.com

CLICK HERE FOR ORIGINAL ARTICLE! 

Managing food on demand is even more challenging in a kitchen managed by paper

By | Restaurant Industry, Uncategorized | No Comments

Adding more ordering/payment channels (both on-prem and off-prem), creates new complexities and challenges for restaurant operators.

Historically, restaurants are used to controlling the transaction flow – either from managing the queues at a quick service/fast casual restaurant or managing the table turns in a table service restaurant.

Now, with the rise of delivery marketplaces, mobile applications and in-store self-service, restaurants need to compete at a higher level and adapt to an omni-channel ordering environment. This means ensuring proper routing of orders into the kitchen, a focus on food quality and distribution at the right time and data/analytics to measure and improve the performance of the kitchen.

Here are some key trends impacting kitchen optimization and production today:

  • The Delivery Revolution – Order and pay apps – both brand-specific and third party delivery marketplaces – are quickly being adopted by consumers all around the world.  Services, like Grubhub or DoorDash, are becoming more popular outside of urban areas and are bringing greater convenience to consumers looking to order in from their favorite local restaurants – restaurants where delivery may not have been an expectation previously.  To meet this growing consumer demand, restaurants need robust production systems to accommodate the flow of orders into the restaurant from multiple channels.
  • The Rise of “Build-Your-Own” in QSR – Consumers have been gravitating to “better” quick-service restaurants, which has transformed the QSR and fast casual industry.  That has created a subset of “QSR-Plus” concepts with fresher menus and more contemporary designs, which exploits a price threshold between fast food and fast casual and gives more power to the consumer in terms of order customization.  This has resulted in “build-your-own” menus springing up across the industry, and with those come a need for kitchen production systems that offer precise order routing and bin management to accommodate this trend.
  • Speed of Service – Consumers no longer have any patience for waiting in lines or waiting for food. It will be critical for restaurants to add technology and systems to their operations to remain relevant and competitive in an omni-channel world.
  • Growing Dependency on Kitchen Data – Real-Time production metrics are fast becoming a requirement for restaurants.  To successfully meet the rising omni-channel demand from consumer orders, as well as accommodate third-party delivery providers, operators need to be able to gauge order volume, production status, progress, order times and staffing levels within their kitchen in real-time.  Food quality is no longer the most important piece of a kitchen – it’s quickly becoming data and analytics.
  • Labor Efficiency and Optimization – Restaurant operators are looking to ways in which they can streamline, or re-purpose, their labor. Labor costs are already high, particularly in dense population areas, and are poised to rise further. Therefore, the ability to reduce labor in areas such as the cashier, or re-purpose labor that was traditionally stationed in the kitchen, has become top-of-mind for restaurant operators.

Can your kitchen accommodate orders efficiently from anywhere or is it time to optimize?

Original Article written by Jessica Bryant for NCR.com

Click here for the original article 

 

Ransomware Attacks Targeting Hospitality Industry

By | Restaurant Industry, Technology | No Comments

The recent upsurge in ransomware attacks – 6,000% increase since 2016 – could be a wakeup call for all businesses, especially the hospitality industry that is increasingly becoming a target for malicious attacks. Cybercriminals have devised numerous deceptive methods to infiltrate computer systems, encrypt data and demand ransom to release the files.

Ransomware attacks cause major disruption to the operation of a business and result in over 70% of victims paying the ransom. For those who have chosen to pay, 50% paid more than $10K and 20% paid more than $40K to avoid losing significant down-time for their business. These costly payoffs can be particularly burdensome for a small business.

In a cybersecurity study of small and medium-sized businesses with less than 1,000 employees, nearly half of these businesses have been the victim of cyberattacks. Fortunately, there are preventive measures you can take to help avoid falling prey to attacks like the recent WannaCry ransomware.

You and your employees are the first line of defense! Help protect your business from intrusion by cyber criminals by following the steps outlined below in the A.I.M. (Assess, Implement, and Maintain) approach.

A.I.M. to Safeguard Your Business from Ransomware Attacks

Assess – Examine your system end-to-end to understand where your business may be vulnerable to cyberattacks

  • Perform an assessment of your security protocols to look for potential vulnerabilities in your entire existing network, which extends beyond just securing payment transactions
  • Determine if you need to add a supplemental security solution to help ensure you are always covered with the most current protection against malware
  • Identify who has access to your systems and data, and apply the appropriate restrictions

Implement – Create a plan to improve security that includes staff accountability for safeguarding your company’s systems

  • Leverage a trusted managed service provider to install a commercial grade security solution that provides maximum protection of your systems
  • Establish policies that clearly define security protocols for your staff to follow, such as securing unattended computers and regularly updating passwords
  • Train employees on protecting company data as well as your customers’ Personally Identifiable Information (PII)

Maintain – Ensure your business remains focused on security as an integral part of your operation with regular review and updating as needed

  • Build a cybersecurity culture and maintain focus by reviewing security protection on an ongoing basis
  • Ensure systems are up-to-date with the latest security patches
  • Control what applications can be installed on your systems
  • Continue educating employees on potential intrusion points where malware can be installed e.g., links in email, social media posts and online sites

NCR Aloha can help you mitigate security risks for your business. To get started on a plan for boosting security for your enterprise and preventing cyberattacks, please contact your NCR representative or contact us by clicking HERE!

Original Article written by: Dustin McCreight for NCR.com

CLICK HERE FOR ORIGINAL ARTICLE! 

Food on demand: How app marketplaces are ushering in a new era of convenience for customer

By | Restaurant Industry, Technology | No Comments