Category

Technology

Where are you on the path to digital first?

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Change has never happened this fast before… and it will never be this slow again.” 

Gordon Moore, co-founder of Intel, perfectly sums up the challenge facing restauranteurs – and almost all other forms of business today.

One of the biggest difficulties facing today’s restaurant owner is how to build the restaurant for the future – and one that is easily able to adapt to the ever-changing technology landscape.  How consumers adopt to new technologies is increasing at an ever-quicker rate; it took 30 years for electricity to reach 10% adoption, while tablet devices took 10 years reach the same level and in just 10 year’s smartphones achieved more than 40% adoption.

So, with significant changes in consumer preferences and their desire to shift to digital interactions, restaurants need to keep pace and have the ability to quickly change strategy and evolve their overall technology solution.

Consumer technology advances are most certainly behind the transformation of the restaurant and customers increasingly want to use their mobile devices to order, pay, personalise orders, order ahead and share their experiences online.

Not long ago, it would have been incomprehensible to order a burger from your mobile as you walk to the store and have it ready on your arrival.  Similarly, who would think that a coupon or offer would just ‘show up’ on your mobile as you walk past a restaurant or a retail outlet.  But now these technologies are available and consumers expect the brands they use to be offering them as soon as they hit the market.

According to a Deloitte study, 40% of restaurant consumers prefer to order online – and when they do their average spend increases by more than 15%.  In addition, nearly half of consumers want to use their phone to pay when ordering a take away or using the drive thru.

Perhaps one of the most significant trends to affect the industry is the explosive growth of delivery as a service for restaurant guests.  Marketplaces such as Grubhub, UberEats, and Deliveroo, are changing the landscape for both restaurants and their guests. These marketplaces can bring a restaurant brand to a larger audience of interested consumers. The presence of marketplaces helped to increase food delivery orders by 20% over the last two years and the value of this market to have risen 73% in a decade.

So, while these developments have revolutionised the opportunities for restaurants, they have also increased the complexity when it comes to making the technology behind it make it happen, seamlessly.

Mobility.  Marketplaces.  Consumer engagement.  On-premise transformation.  The restaurant ecosystem has changed significantly.  That is why we at NCR don’t talk about the POS as the ‘point of sale’.  Instead, the core foundation of restaurant technology is a world-class platform-of-sale.  Restaurants need to act quickly to seamlessly extend their solution to engage guests wherever they are, however they choose.

The evolution in our POS architecture means that it’s designed to be a digital platform, enabling countless integrations with different software providers – all with a single objective of seamlessly connecting a guest to the restaurant.  No longer does the industry expect to integrate applications to the POS in the restaurant. Instead, the objective is to simply connect APIs from one application to the other.  Consequently, restaurants are not confined by the offering of one provider and can build the technology offer that meets the specific demands of their customer base through open APIs.

In this series of blog posts, we’ll explore the technologies that are set to disrupt the restaurant industry over the next few years and why leading with digital is the only way to keep up with customers’ demands.

ORIGINAL ARTICLE WRITTEN BY JON LAWRENCE FOR NCR.COM

CLICK HERE FOR ORIGINAL ARTICLE

Technology makes a positive impact in the kitchen

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Effective kitchen management is going to be an important focus for restaurant operators as we enter 2019, as online ordering and delivery continues to be an upward trend. According to a recent report by investment bank UBS, ‘Is the Kitchen Dead?’, cooking at home may well be a thing of the past by 2030 as – driven by busy millennials – meals that would traditionally have been cooked at home are instead being ordered from restaurants and delivered to the home.

UBS predicts delivery will increase a further 20 percent per year by 2030 – taking global online ordering sales from $35 billion to $365 billion. If the predictions come true, we are about to embark on a journey of industrialized meal production – where cooking skills will ultimately be lost to history and we prepare only the most basic of meals, with the rest brought in.

So – while such a seismic cultural shift would greatly benefit the profits of the restaurant industry – it has the potential to play havoc with the restaurant kitchen. Already, the rise of online ordering has had a massive impact on restaurants – with the rise of ‘dark kitchens’ for example, solely serving the orders that come through via delivery aggregators – as well as those through individual restaurant apps, websites or phones.

What’s more, customers are changing. Time is precious and everything needs to be faster. We want to order and receive food faster; we want payments taken as soon as we set down our knives and forks so we can get on to the next thing in our busy lives.

This is where the combination of POS and kitchen optimization technologies work in perfect harmony. Orders can be seamlessly channelled to kitchen to work station, making lighter work for restaurant staff. No longer are printed orders stuck on a board with a head chef and wait staff keeping the plates spinning to ensure no order is late, wrong or forgotten. Instead, this can all be communicated, monitored and delivered by the touch of a button and the view of a screen.

The key challenge for the kitchen is managing and staffing for the peaks that this omni-channel offer can bring. Traditionally a restaurant could handle X amount of orders at any time – as that is how many seats the restaurant had. Now, the number of orders it could potentially receive is infinite; being able to channel and deliver those timely and without compromising on service, quality or experience is crucial to retaining brand reputation and customer loyalty.

Technology is enabling restaurants to meet these challenges head on and deliver consistent customer experience, whether the kitchen is over or under capacity. Find out more about NCR kitchen optimization solutions here

Original Article written by Charles Gray for NCR.com

Click here for Original Article

Why the POS System your bank offers isn’t “FREE”…

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Congratulations! You’re opening a restaurant. You’ve selected a nice mahogany bar, wood flooring to match, and chosen a name for your new venture.

Now it’s time to go to the bank and talk about financing. Your go-to banker is there and they’re ready to help you out. During your conversation the banker brings up what sounds like a great offer: a “FREE POINT-OF-SALE SYSTEM” Sounds great! Or does it…

New restauranteurs often make the mistake of taking their banks “FREE POS SYSTEM” because they are trying to save money. The inexpensive “FREE” POS SYSTEMS are never free & could potentially hold your business back.

Banks offer their credit card processing services to restaurant and retail customers. Making the FREE POS they offered you….NOT FREE! It’s tied to their credit card processor so you’ll end up paying more for a product that does the bare minimum.

These “FREE POS”  systems almost never meet an owner’s expectations or needs. Yes, some businesses do benefit from a POS that performs the very basics. However, “FREE POS” can’t perform simple tasks like splitting items for checks, have limited reporting capabilities, and rarely have local customer service.  

The “FREE POS” from your bank, unless you’re a small scale coffee shop, will have trouble meeting your business’ needs. Limited loyalty & gift card programs, along with programming difficulties, will waste time and money.

What are the best Point-Of-Sale solutions for a restaurant instead of your bank’s POS? Here’s our choice for businesses looking for an affordable POS choice with high capabilities: NCR Silver Pro

CLICK HERE TO LEARN MORE!

How Kitchen Display Systems Improve Efficiency

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Managing a kitchen line is crucial for restauranteurs. Every order sent to the kitchen includes items with different prep and cook times. Making sure that all items come out at the same time is important towards delivering your customers a quality dining experience.

Restaurant operators are always looking to utilize technology in order to make their business run better. Kitchen Display Systems have become a great tool to manage your operation. Replacing remote printers with Kitchen Display Systems lowers ticket times, improves communication, and eliminates waste.

Here are some of the Benefits of using a KDS……

Lower Ticket Times: Running a kitchen, at peak time with a speed rail full of printed tickets, all with different prep times is arguably the toughest job in a restaurant. The enhanced communicability of a kitchen display system eliminates the endless line of tickets. Working items, rather than working entire tickets have shown a 7-10% decrease in ticket times after installation.

Increasing Communication: Kitchen display systems, like Aloha Kitchen Video, use intuitive software that coordinates all items on a ticket to be finished and sent at the same time. Physically displaying a flow of tickets on a visible, accessible screen turns the kitchen into a more communicable work space. No more brushing through endless chits, printers constantly churning, or yelling from your chefs.

Eliminate Waste: Continuing to use printers and paper can lead to more kitchen mistakes and dishes sent back to the kitchen. Wasted items can lead to an increased annual food cost. Kitchen display systems can decrease mistakes and lower your overall food costs. One Aloha Kitchen Video user found that they saved 3% over a 12 month period. Eliminating waste also includes decreasing a business’ carbon footprint. The average restaurant emits 100,00 pounds of garbage a year. Cutting paper usage and food waste makes your business more eco-friendly!

More restaurants are opting for kitchen display systems because of how they positively change the kitchen. Organizing the flow of orders into your kitchen can bring down ticket times. Eliminating noise and visualizing ticket orders increases communicability. Ditching paper and ensuring less order errors makes a restaurant a leader in eliminating its waste. Overall, kitchen display systems like Aloha Kitchen Video will simplify your kitchen and decrease costs.

CLICK HERE TO LEARN MORE ABOUT KITCHEN DISPLAY SYSTEMS 

tableside ordering point of sale system ipad

5 Latest Restaurant Trends for 2018

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5 Latest Restaurant Trends

When it comes to the hospitality industry, establishments need to change their approach,
business tactics and continuously evolve, in order to attract a steady flow of clientele. This
is also why you will find there is a constant change in restaurant trends. Here we take a
look at 5 of the latest ones:

1. Takeout & Delivery (Ghost Restaurants)

Restaurants have to maintain a steady relationship with customers and also have to focus
on their preferences. Today, a large number of customers are choosing to order out or opt
for takeout rather than eat at a dine-in restaurant. Except for fine dining establishments, all
other levels of restaurants are transitioning very quickly to cater to this preference.
Restaurant owners have to incorporate drive-through, takeout, curb pick up and other
various means to meet customer demands. Delivery systems are now integrated into a
single POS system. NCR Aloha is ahead of the technological curve
when it comes to providing POS systems to restaurants across New Jersey, Delaware, and
Pennsylvania.

2. Recycling & Sustainability

Millennials are now a part of the modern market and are extremely environmentally
conscious. For example: the restaurants that help conserve energy or water & also re-use
food waste are rewarded for their commitment to recycling and sustainability. Re-using
and reducing food waste helps control raw material expenses. When you conserve energy
and water, it helps reduce your operating and utility costs. NCR Aloha POS Terminals have a
fanless design that runs cool and quiet, reducing the amount of heat generated and power consumed.

3. Catch Overflows with the Use of Technology

Restaurants tend to lose additional business when all their tables are full, and new
customers arrive. The best way to get these customers to come back is by using an efficient
POS system with text-based notifications. This will prove to be an effective way to catch
customers who would have otherwise left. By sending a text when a table is ready, rather
than causing a rush at the reception area, the customers will be on time which will help
keep the reception area clear.

4. Hosting Experimental Events

Today, customers want more than just food, they want to experience something new and
innovative. That is the reason why food halls grew by an astonishing 700% in 2017 alone.
This could mean dining at an unusual location or enjoying live music while they dine.
Customers are willing to pay a fixed premium for food plus experience.

5. Optimize Table Turnover

Studies indicate that when restaurants aim for a table turnover of below 40-minutes, it
potentially increases their overall revenue as well as tips earned. Data indicates that the
average meal costs tend to plateau within 30-40 minutes. Focusing on optimizing your
table turnover can increase your revenue significantly.
We offer efficient and reliable POS systems for restaurants of all shapes and sizes. We
encourage you to visit our site for more information about our offerings.

For any information about our point of sale computer systems exclusively for the
hospitality industry, feel free to contact Advanced Hospitality Systems at 800-950-04. You
can also contact us via this Online Form.

NCR to Showcase Transformative Hospitality Software Solutions at the 2018 National Restaurant Association Tradeshow in Chicago

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Global technology company to demonstrate how restaurants can bridge the gap between physical and digital channels to improve the dining experience

NCR announced today that its software solutions designed to improve restaurant operations across physical and digital channels, will be showcased at the National Restaurant Association (NRA) Show in Chicago from May 19 – 22 in booth #6228. Attendees will have the opportunity to see how NCR’s restaurant solutions can manage their business by providing data to help move them from transactions to interactions that matter.

This year at NRA, NCR will take booth attendees on a “journey” that follows in the footsteps of a millennial as she orders food on-the-go. By taking attendees on this customer experience, we’ll help them reimagine consumer engagement in a landscape where physical and digital channels demonstrate a long-term business vision and strategy.

“The hospitality industry is undergoing a radical transformation where physical and digital connections are colliding. At the same time, the expectations of patrons are becoming increasingly diverse. To survive in this dynamic environment, restaurant and foodservice professionals must remove complexities and make the process of catering to the needs of their customers both in and outside of their establishments go more smoothly and securely,” said Don Zimmerman, General Manager of the Hospitality Solutions Group at NCR. “The user journey demonstrates our approach and commitment to simplify the technology solution for restaurants.”

Booth technologies and solutions range from quick-service and table service platform-of-sale (POS) systems to the latest digital signage used to engage consumers with omni-channel experiences, including consumer self-ordering solutions, back office solutions, and payment solutions.

“At NCR, we recognize the restaurant industry’s craving for imminent, flexible solutions that make their operations more efficient. Through our own transformation, we are at the forefront of the industry transformation, and we are keen to show our industry partners how by implementing the right technology that connects and simplifies their business processes, they can focus on their true passion of meeting the tastes and expectations of their guests,” said Zimmerman.

Sunday Tech Talk: 86-ing the Complexity of Modern Restaurants

In addition to NCR’s presence on the convention hall floor, NCR will host John Rosanova of Chicago-based Four Corners Tavern Group for a 30-minute Tech Talk entitled, “86-ing the Complexity of Modern Restaurants.” NCR’s Senior Director of Omni-Channel Solutions, Jon Lawrence will guide the discussion, touching on the opportunities and challenges facing today’s restauranteurs; best practices for implementing flexible best-of-breed technologies in an increasingly complex environment; and ways that restaurants can think differently to create memorable guest experiences while simplifying their back-end processes. The talk will take place at the Innovation Theatre in Booth #5575 in the North Hall on Sunday, May 20 at 2:30 p.m. CT.

NCR Technology in use at the Rational USA “Restaurant”

The NCR Aloha Mobile software running on NCR Orderman7 handheld devices will be in use at the Rational USA booth, #3441. Rational USA, a manufacturer of high-end cooking equipment will have a small restaurant in their 50’ x 50’ booth in the South Hall. The restaurant will have a café, offering a small menu with seating every 30 minutes for the duration of the show. Servers in the restaurant will be using NCR’s mobile POS devices to take orders at the table, routing them directly into the kitchen.

About NCR Corporation

NCR Corporation (NYSE:NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across financial, retail, hospitality, travel, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Ga., with about 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. NCR encourages investors to visit its website which is updated regularly with financial and other important information about NCR.

CLICK HERE TO CONTACT NCR ALOHA! 

ORIGINAL ARTICLE FROM BUSINESSWIRE.COM

 

5 Key Ingredients for a True Omni-Channel Customer Experience

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CONTACT US HERE FOR MORE INFO! 

Original Article written by Jessica Bryant for NCR.com

CLICK HERE FOR ORIGINAL ARTICLE! 

Ransomware Attacks Targeting Hospitality Industry

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The recent upsurge in ransomware attacks – 6,000% increase since 2016 – could be a wakeup call for all businesses, especially the hospitality industry that is increasingly becoming a target for malicious attacks. Cybercriminals have devised numerous deceptive methods to infiltrate computer systems, encrypt data and demand ransom to release the files.

Ransomware attacks cause major disruption to the operation of a business and result in over 70% of victims paying the ransom. For those who have chosen to pay, 50% paid more than $10K and 20% paid more than $40K to avoid losing significant down-time for their business. These costly payoffs can be particularly burdensome for a small business.

In a cybersecurity study of small and medium-sized businesses with less than 1,000 employees, nearly half of these businesses have been the victim of cyberattacks. Fortunately, there are preventive measures you can take to help avoid falling prey to attacks like the recent WannaCry ransomware.

You and your employees are the first line of defense! Help protect your business from intrusion by cyber criminals by following the steps outlined below in the A.I.M. (Assess, Implement, and Maintain) approach.

A.I.M. to Safeguard Your Business from Ransomware Attacks

Assess – Examine your system end-to-end to understand where your business may be vulnerable to cyberattacks

  • Perform an assessment of your security protocols to look for potential vulnerabilities in your entire existing network, which extends beyond just securing payment transactions
  • Determine if you need to add a supplemental security solution to help ensure you are always covered with the most current protection against malware
  • Identify who has access to your systems and data, and apply the appropriate restrictions

Implement – Create a plan to improve security that includes staff accountability for safeguarding your company’s systems

  • Leverage a trusted managed service provider to install a commercial grade security solution that provides maximum protection of your systems
  • Establish policies that clearly define security protocols for your staff to follow, such as securing unattended computers and regularly updating passwords
  • Train employees on protecting company data as well as your customers’ Personally Identifiable Information (PII)

Maintain – Ensure your business remains focused on security as an integral part of your operation with regular review and updating as needed

  • Build a cybersecurity culture and maintain focus by reviewing security protection on an ongoing basis
  • Ensure systems are up-to-date with the latest security patches
  • Control what applications can be installed on your systems
  • Continue educating employees on potential intrusion points where malware can be installed e.g., links in email, social media posts and online sites

NCR Aloha can help you mitigate security risks for your business. To get started on a plan for boosting security for your enterprise and preventing cyberattacks, please contact your NCR representative or contact us by clicking HERE!

Original Article written by: Dustin McCreight for NCR.com

CLICK HERE FOR ORIGINAL ARTICLE! 

Food on demand: How app marketplaces are ushering in a new era of convenience for customer

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HotSchedules & NCR Announce Strategic Relationship

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Integration of HotSchedules’ labor management and inventory solution with the NCR Aloha POS Solution helps guide better management decisions for smoother operations

AUSTIN, Texas, and DULUTH, Ga. – October 31, 2017 — HotSchedules®, the leading provider of workforce and back office solutions for the restaurant and retail industries, and NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today announced a strategic integration that adds the power of HotSchedules’ world-class workforce management platforms to the NCR Aloha restaurant point-of-sale (POS) solution. This relationship creates a more powerful solution for restaurant operators by uniting HotSchedules’ labor management and scheduling solutions with NCR’s leading restaurant POS platform, allowing staffing and inventory management to be influenced by critical sales trend information, through analysis of historical sales trends and forecasting data.

Restaurant chains will enjoy several enhanced benefits from the integration including a heightened level of support from both companies to help operators achieve greater value and solve their problems faster. Further, product and engineering teams at both companies will regularly share product updates with the goal of continued innovation, as well as ensuring their systems work seamlessly together.

HotSchedules joins a growing number of industry leaders who are working to “future-proof” their own solutions and the value they bring to their customers.  As part of this new relationship, HotSchedules can leverage NCR’s next generation cloud integration platform.

HotSchedules and NCR already share thousands of customers that integrate our labor solutions with the NCR Aloha point-of-sale solution,HotSchedules and NCR already share thousands of customers that integrate our labor solutions with the NCR Aloha point-of-sale solution,” said Tammy Troutman, senior director of channels at HotSchedules. “Through this strategic integration, HotSchedules will leverage information captured in the restaurant’s POS to help managers make smarter, more informed decisions that are based on historical data and actionable intelligence – mapping staffing and inventory solutions against sales spikes, traffic patterns and menu item performance.”

With this agreement, HotSchedules will become a certified third-party provider of NCR, and NCR will become a part of the HotSchedules’ Global Partner Program. HotSchedules and NCR will also work together on co-marketing opportunities.

“The restaurant industry is undergoing the rapid digitization of all business processes and it’s important that restaurant brands align themselves with platform-based technology providers who can enable and integrate best-of-breed solutions,” said Don Zimmerman, general manager and vice president of hospitality solutions, NCR Corporation. “Integrating HotSchedules with the NCR Aloha platform brings together two market-leading solutions and offers our mutual customers the simplicity and visibility they need to manage their entire restaurant operations.”

About HotSchedules 
With a continual focus on innovation, HotSchedules provides the first cloud-based intelligent operating platform, solutions and services for the restaurant, retail and hospitality industries. Designed for independents, multi-unit franchise operators and international enterprise brands, HotSchedules serves over 2 million users across 130,000 locations in 26 countries helping them control costs, maintain compliance, improve visibility, increase profitability and drive operational consistency. For more information visit: https://www.hotschedules.com.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across the financial, retail, hospitality, travel, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Ga., with about 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. NCR encourages investors to visit its website which is updated regularly with financial and other important information about NCR.
Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

For more info about this integration contact us by clicking here!