Managing food on demand is even more challenging in a kitchen managed by paper

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Adding more ordering/payment channels (both on-prem and off-prem), creates new complexities and challenges for restaurant operators.

Historically, restaurants are used to controlling the transaction flow – either from managing the queues at a quick service/fast casual restaurant or managing the table turns in a table service restaurant.

Now, with the rise of delivery marketplaces, mobile applications and in-store self-service, restaurants need to compete at a higher level and adapt to an omni-channel ordering environment. This means ensuring proper routing of orders into the kitchen, a focus on food quality and distribution at the right time and data/analytics to measure and improve the performance of the kitchen.

Here are some key trends impacting kitchen optimization and production today:

  • The Delivery Revolution – Order and pay apps – both brand-specific and third party delivery marketplaces – are quickly being adopted by consumers all around the world.  Services, like Grubhub or DoorDash, are becoming more popular outside of urban areas and are bringing greater convenience to consumers looking to order in from their favorite local restaurants – restaurants where delivery may not have been an expectation previously.  To meet this growing consumer demand, restaurants need robust production systems to accommodate the flow of orders into the restaurant from multiple channels.
  • The Rise of “Build-Your-Own” in QSR – Consumers have been gravitating to “better” quick-service restaurants, which has transformed the QSR and fast casual industry.  That has created a subset of “QSR-Plus” concepts with fresher menus and more contemporary designs, which exploits a price threshold between fast food and fast casual and gives more power to the consumer in terms of order customization.  This has resulted in “build-your-own” menus springing up across the industry, and with those come a need for kitchen production systems that offer precise order routing and bin management to accommodate this trend.
  • Speed of Service – Consumers no longer have any patience for waiting in lines or waiting for food. It will be critical for restaurants to add technology and systems to their operations to remain relevant and competitive in an omni-channel world.
  • Growing Dependency on Kitchen Data – Real-Time production metrics are fast becoming a requirement for restaurants.  To successfully meet the rising omni-channel demand from consumer orders, as well as accommodate third-party delivery providers, operators need to be able to gauge order volume, production status, progress, order times and staffing levels within their kitchen in real-time.  Food quality is no longer the most important piece of a kitchen – it’s quickly becoming data and analytics.
  • Labor Efficiency and Optimization – Restaurant operators are looking to ways in which they can streamline, or re-purpose, their labor. Labor costs are already high, particularly in dense population areas, and are poised to rise further. Therefore, the ability to reduce labor in areas such as the cashier, or re-purpose labor that was traditionally stationed in the kitchen, has become top-of-mind for restaurant operators.

Can your kitchen accommodate orders efficiently from anywhere or is it time to optimize?

Original Article written by Jessica Bryant for

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HotSchedules & NCR Announce Strategic Relationship

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Integration of HotSchedules’ labor management and inventory solution with the NCR Aloha POS Solution helps guide better management decisions for smoother operations

AUSTIN, Texas, and DULUTH, Ga. – October 31, 2017 — HotSchedules®, the leading provider of workforce and back office solutions for the restaurant and retail industries, and NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today announced a strategic integration that adds the power of HotSchedules’ world-class workforce management platforms to the NCR Aloha restaurant point-of-sale (POS) solution. This relationship creates a more powerful solution for restaurant operators by uniting HotSchedules’ labor management and scheduling solutions with NCR’s leading restaurant POS platform, allowing staffing and inventory management to be influenced by critical sales trend information, through analysis of historical sales trends and forecasting data.

Restaurant chains will enjoy several enhanced benefits from the integration including a heightened level of support from both companies to help operators achieve greater value and solve their problems faster. Further, product and engineering teams at both companies will regularly share product updates with the goal of continued innovation, as well as ensuring their systems work seamlessly together.

HotSchedules joins a growing number of industry leaders who are working to “future-proof” their own solutions and the value they bring to their customers.  As part of this new relationship, HotSchedules can leverage NCR’s next generation cloud integration platform.

HotSchedules and NCR already share thousands of customers that integrate our labor solutions with the NCR Aloha point-of-sale solution,HotSchedules and NCR already share thousands of customers that integrate our labor solutions with the NCR Aloha point-of-sale solution,” said Tammy Troutman, senior director of channels at HotSchedules. “Through this strategic integration, HotSchedules will leverage information captured in the restaurant’s POS to help managers make smarter, more informed decisions that are based on historical data and actionable intelligence – mapping staffing and inventory solutions against sales spikes, traffic patterns and menu item performance.”

With this agreement, HotSchedules will become a certified third-party provider of NCR, and NCR will become a part of the HotSchedules’ Global Partner Program. HotSchedules and NCR will also work together on co-marketing opportunities.

“The restaurant industry is undergoing the rapid digitization of all business processes and it’s important that restaurant brands align themselves with platform-based technology providers who can enable and integrate best-of-breed solutions,” said Don Zimmerman, general manager and vice president of hospitality solutions, NCR Corporation. “Integrating HotSchedules with the NCR Aloha platform brings together two market-leading solutions and offers our mutual customers the simplicity and visibility they need to manage their entire restaurant operations.”

About HotSchedules 
With a continual focus on innovation, HotSchedules provides the first cloud-based intelligent operating platform, solutions and services for the restaurant, retail and hospitality industries. Designed for independents, multi-unit franchise operators and international enterprise brands, HotSchedules serves over 2 million users across 130,000 locations in 26 countries helping them control costs, maintain compliance, improve visibility, increase profitability and drive operational consistency. For more information visit:

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across the financial, retail, hospitality, travel, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Ga., with about 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. NCR encourages investors to visit its website which is updated regularly with financial and other important information about NCR.
Web site:
Twitter: @NCRCorporation

For more info about this integration contact us by clicking here! 

NFL Draft 2017 in Philly…Eat, Drink, Football!

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The NFL Draft 2017 is here!

Here’s a guide to road closures, Food you’ll be eating at the draft, Draft Deals & more courtesy of, PhillyMag/FooBooz & our friends over at Wooderice!

Click here for Road Closures & Parking from

If you want to avoid the Draft but still want to do something cool…Click here for suggestions from

Click here for Draft Deals from!  Shout-out to AHS Clients….McGillin’s Olde Ale House  & Taproom on 19th 

Wanna know what else you should be doing & what else to see while your here in Philly? Click here to see what suggests! 

Here’s what you can expect to be eating while on the parkway at the Draft…Vendor list from PhillyMag/FooBooz! Check out AHS Clients Nick’s Roast Beef & Village Whiskey!

And finally….CLICK HERE for the Ultimate guide to all the FREE Activities to try out while your hanging out at the Draft on the Parkway from our friends at Wooderice!

Want to become part of the AHS family? Click Here for a Free Consultation

Mobile guest engagement isn’t coming. It’s here.

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Mobile guest engagement is now expected by your customers, especially where convenience and unified brand experiences are paramount. Previously we discussed how mobile guest engagement drives interactions, convenience, sales and repeat business to your restaurant. Now, let’s turn our attention to how enabling consumer mobile engagement capabilities – whether they be loyalty, ordering, payment or some combination of the three – empowers you to be more competitive, and thus more successful, in an increasingly changing world.

So what’s changed? What’s different today, and how does it impact you and your restaurant operations? First, it’s important to recognize that three trends are shifting consumer expectations and the ways restaurants serve their guests (you’ve probably experienced at least one of the following as a consumer yourself):

  • Digital commerce is rising: People are becoming more and more accustomed to ordering and paying for goods and services online – especially from their mobile device. Why? Because it’s easy. Consumers have learned that the old ways of commerce aren’t always the best ways; instead of facing the long lines or limited options found in brick and mortar locations, digital has literally put the power of the transaction in the hands of the consumer.
  • Mobile engagement is growing: As discussed in our previous blog post, consumers today are increasingly drawn to brands that interact with them, offer a personalized experience (i.e., “know them”), and reward them for their loyalty “automatically” as part of their experience in visiting the restaurant. Leading brands have recognized this and are finding creative ways to engage with their customers in even more personal ways – through their mobile devices.
  • Consumer behaviors are changing: You see it every day in your restaurant; consumers can’t keep from interacting with their phones. Why? Because we live in a connected society, bringing higher expectations of near-instant gratification. These higher expectations and desires for connectivity are extending to your customers’ relationships with your brand. Your guests don’t want to wait in line, they expect more for their business, and they want to be rewarded for their loyalty.

As the above trends are converging, the expectations by consumers for restaurants to address these trends are growing. In short, guests expect to be able to interact whenever and wherever they want with the brands that they love. As stated on, “Customers are in the driver’s seat now and many businesses that don’t have the technology and systems in place to support an omni-channel customer experience will be forced to take the backseat.” So know that mobile guest engagement is fast changing from a “nice-to-have” to a “must have” for your business.

But also know that investing in mobile capabilities will have a positive impact on your bottom line – as long as the experience you offer is seamless. According to a study by Rosetta, engaged customers buy 90% more frequently, spend 60% more per transaction and deliver three times the value to the brand over the course of a year. You can find this in the implementation of specific capabilities in your restaurant as well. For example, a report released by NRA/LevelUp last year stated that consumers who have placed an order online visit the restaurant 67% more frequently than customers who haven’t. The experience you provide is key, however; according to Performance Improvement Partners, 89% of consumers will go elsewhere if their first e-commerce purchasing experience with a brand isn’t up to standard.

So what is the takeaway for you? Know that the lines between online and offline experiences are becoming blurred. Get ready now to meet the expectations of the omni-channel consumer. Remember though, these are not expectations about a specific product or app. The expectation of the omni-channel consumer might best be described as expectations around the experience. Experiences are personal and therefore your approach in meeting expectations needs to take that into consideration. Implementing a mobile strategy to address these expectations is key to keeping your restaurant competitive in the future.

Next up: So why aren’t more restaurants embracing mobile technology? Next time we’ll explore the reasons why brands may not be going mobile, and debunk some “mobile myths” along the way.

Click Here to inquire about one of out products

Originally posted by the NCR blog

Consumer Mobile Apps: Too Many Customers in the Kitchen

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The heart and soul of any restaurant starts in the kitchen. That is why it’s important to have a robust omnichannel strategy that can enable customers to place orders at any time, from a device they choose. As more consumers adopt these newer, mobile commerce channels, there are operational considerations – including an impact to kitchen operations. In a world before mobile ‘order ahead’ options, the flow of consumer orders to the kitchen at any point in time was in many ways throttled by the number of cashiers and/or drive-thru lanes. When guests can act as their own cashier, future orders queue up ahead of the customer arrival.

As more business shifts to ‘order ahead’, your kitchen production system becomes an integral part of your overall operations strategy. If you are thinking about implementing multi-channel ordering, or already have, you have to ask yourself what kitchen system(s) are you using today? Does it have the capabilities you need to manage orders that come from anywhere at any time? Do you have a good, seamless technology foundation that can connect your kitchen production to your guest, setting their expectations based on the volume of orders in your kitchen? Do you know when the peak hours are for multi-channel orders?

The explosion in the industry across new channels and devices will only continue. Smart, savvy operators will continuously improve and seek technology to meet the needs of the digital consumer and the digital employee.

In what ways is your business leveraging mobile technology? How do you think this will change operations?

CLICK HERE TO INQUIRE about adding this service to your business

Originally posted by the NCR Blog

NCR Mobile Pay: Increasing Efficiency and Transactional Security at Your Restaurant

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Restaurant customers increasingly turn directly to apps such as Yelp, MenuPages, TripAdvisor, and others to learn about and report on dining experiences, or to reserve tables and order in. Yet many, if not most, restaurants still rely on time-consuming, server-reliant, traditional methods of payment that greatly increase the risk of fraud through person-to-person exchange of information such as credit or debit card numbers. We ask: why shouldn’t an app designed to limit these risks and increase guest satisfaction make an appearance right at the table?

National Cash Register (NCR) has recently released Mobile Pay, an app offered by Advanced Hospitality Systems to clients who are seeking a secure, efficient alternative to traditional payment and ordering methods.

How it Works

With NCR Mobile Pay, customers at your restaurant can download the Mobile Pay app, which seamlessly integrates with your NCR Aloha point-of-sale (POS) system as well as loyalty, gift card, and customer feedback programs. Right at their table, guests can perform many of the actions that traditionally require flagging down their server – meaning much of the stress of dining-in during busy shifts can be alleviated for both staff and clientele.


NCR Mobile Pay includes a variety of features designed to maximize customer satisfaction both during and after their dining experience. These include:

  • “Order Another” – the ability to select and order an item that has already been purchased during a meal; the Mobile Pay system automatically sends the request to a POS system for server confirmation.
  • Alert Server – By simply hitting a button on the app, a message will be sent to the POS system in order to elicit a quick response without bothersome, manual flagging-down of a server.
  • Email receipt – Regardless of payment form, Mobile Pay customers will automatically receive an electronic copy of their receipt upon check processing and payment.
  • Specials options – Restaurants can add up to five menu items that can be ordered directly from a phone equipped with this app.
  • Item Feedback – Each individual item can be marked with a thumbs-up or thumbs-down, in order to help a restaurant keep track of customer what items guests routinely like or dislike.
  • Mobile Payment – At the end of a meal, customers can opt to pay using stored debit or credit cards, gift cards, or PayPal – all securely, from their own device.
  • Social sharing – A popular activity amongst restaurant-goers can spell out free advertisements for restaurants; Mobile Pay makes it easy for customers to share positive feedback after their transaction is complete.


Mobile Pay is far from a completely automated system; rather, guests are able to enjoy all the benefits of interacting with a server – asking for item recommendations or ingredient clarifications, and providing necessary feedback – while avoiding the hassle of tracking down their server during a busy shift. Servers can also enjoy the benefits of faster table turnovers and overall increased satisfaction of their clients.

The Mobile Pay system also allows for completely secure payment with a lessened chance of fraud; transactions that avoid the transferal of credit or debit card across multiple parties carries a much greater chance of incurring fraud or identity theft than a secure payment on a customer’s own phone.

Is NCR’s Mobile Pay the point-of-sale system your New Jersey restaurant has been searching for? Call Advanced Hospitality to learn more about this and other solutions designed specifically for the hospitality industry.

Why Choose NCR Aloha?

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At Advanced Hospitality Systems, we’re proud to partner with NCR Aloha to help supply area restaurants with some of the most innovative, cutting-edge POS software and hardware available on the market. But what separates NCR from its competitors?

Total Unified Solution. NCR products are designed to cover a wide array of restaurant needs, from safeguarding assets through video security and employee theft monitoring, to providing fast, convenient check-outs with mobile, tableside ordering solutions. Software from each application can be fully integrated with other aspects of a restaurant’s management system, making NCR Aloha a one-stop-shop for all operating tools.

Versatility. As your business grows, NCR will grow with you. All of our products, including our popular Aloha POS software, are customizable to suit the unique needs of the vastly different restaurants and stores we service. Whether a small fast-casual restaurant or a large fine dining establishment, NCR Aloha can be used on fixed terminals, handheld devices and mobile devices alike – whatever best suits a space or situation.

Ease of Use. Aloha POS software has the highest market share in the industry, meaning more bartenders, servers and cashiers know Aloha than any other POS platform out there. This increases business’ chances of hiring servers who are already familiar with the POS technology they’ll be using throughout their day, cutting down on training time and slowed operations that result from learning-curve mistakes.

Protection. NCR products can protect your business, operations and assets on multiple levels. To start, NCR Aloha POS software operates both on-premises and in the cloud, meaning that patchy internet service need not lead to service interruptions or delays in order processing – your POS can use its stored memory to keep operations running smoothly while connectivity issues are resolved. NCR Aloha’s advanced Employee Theft Detection technology also helps managers and owners easily detect employee theft through careful tracking of employee transactions that alert managers to issues in real time. Fraud can be identified and mitigated before it can become a larger problem.

Want to learn more about the many benefits to using NCR Aloha point-of-sale software for your Lehigh Valley, PA business? View our featured products page to learn more about the variety of ways NCR can improve your bottom line through increased efficiency, safety and ease of operations.


Leverage Your Customer Base and Manage Your Online Reputation with Customer Voice™ by NCR

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As much as Yelp, Facebook, Google+ and other sites that provide open forums for customers to rate their restaurant experience can have negative effects on a business’s reputation, these social media platforms are also a hugely important form of marketing – and one that can be both cost-effective and immensely successful.

Restaurants often struggle with managing their online reputation on these websites, in large part because they have no way to connect with vocally negative customers until the damage has already been done, or any plan to ensure positive experiences are broadcast across social media. But what if there were a way to reach out to both happy and dissatisfied customers alike, in order to mitigate any harm done through negative online reviews and leverage the voices of those who thoroughly enjoyed their experience?

With the new Customer Voice software by NCR, restaurants can make use of existing loyalty programs to reach out to customers in a variety of ways, ensuring that unhappy regular customers feel their concerns were properly addressed, while loyal, satisfied guests receive a gesture of gratitude and an opportunity to share their experience.

Elicit Confidential Customer Opinions to Gauge Profit Impact on Bottom Lines

Through the Aloha Loyalty, Online Ordering or Aloha POS receipt functionalities, business owners can use the Customer Voice system to reach out to frequent customers with surveys gauging their satisfaction with the service they’ve received. By providing a survey based on the Net Promoter Score (“On a scale of 1-10, how likely would you be to recommend this product to a friend?”), this system allows customers to confidentially provide feedback about their experience, whether positive or negative.

This information can in turn be used to target areas of improvement based on issues specifically outlined by clientele. With the Operating Unit Task pad, businesses can view exactly how much profit may be at risk from negative reviews by previously loyal customers, as well as suggestions on how to follow-up to mitigate damage.

Leverage Social Media Channels with Referrals from Satisfied Customers

With Customer Voice, recipients of surveys choose a number between 1 and 10 to best describe their experience at the restaurant they’ve visited, along with optional “additional comments” sections that can reflect their sentiments. Customer Voice auto-selects responses rating a restaurant either 9 or 10 on this scale, and provides these happy guests with the ability to share their survey on a social media platform, such as Facebook. Restaurants also have the ability to incentivize the social media “share” with a free or discounted item, or promo attached to the posting.

Mitigate Damage to your Online Reputation

Responses of less than 9 on the survey will red-flag a loyal customer as dissatisfied, which can serve two purposes for a restaurant. First, reaching out to address serious issues – whether through email, a personal phone call or another method of contact – can help stave off negative reviews visible on popular publically-visible websites, such as Yelp. Second, the ability to save frequent customers that may otherwise been lost can greatly improve profits, in the aggregate.


With Customer Voice software, small independent businesses and large corporations alike will find a comprehensive, integrated technological solution to the problem of negative customer experiences, as well as an excellent way to use happy clients as a free means by which to grow business through online social media marketing. Visit the Customer Voice product page today to learn more about the many ways this innovative product can help your restaurant succeed!


Advanced Hospitality Systems Introduces the Orderman7 from NCR

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Do your servers frequently express that they wish POS terminals, dining areas and kitchens were closer together? Do you suspect that the amount of time your employees spend running from point to point may be decreasing efficiency and lowering sales? If so, the Orderman7, a brand-new handheld POS system from Advanced Hospitality Systems, may be the solution to your restaurant’s spatial issues. Designed with mobility in mind, these hand held POS systems are no bigger than a smartphone, yet fit the processing power and capabilities of a full-sized POS system into a space no larger than a pants or apron pocket.

NCR Orderman7 Features

The Orderman7 comes complete with myriad features designed to streamline operations and, in turn, increase customer satisfaction and sales. These unique features include:

  • 5” glare-free screen for easy visibility in all conditions, including sunlight.
  • A rugged, dust-proof, shock-proof and waterproof exterior designed specifically to withstand restaurant conditions.
  • Status and notification LED lights.
  • Fully programmable side buttons.
  • Bluetooth capabilities, for pairing with belt printers.
  • Safety cord.
  • Up to 18 hours of battery life.
  • Optional magnetic strip reader and scanner, for tableside payment and coupon acceptance.
  • Secure processing of customer credit cards through the use of PCI-DSS validated technology.
  • Completely private operations through the use of a secure, 902-mz network used uniquely by NCR Orderman technologies

The Orderman7 operates through an Orderman-brand radio system, which provides extensive coverage to meet the needs of any restaurant. Servers are able to instantly communicate with the central system in order to provide rapid, efficient care without waiting to use an occupied POS system or making time-consuming detours.

Don’t wait – find out more about this revolutionary, mobile POS system designed by NCR and distributed locally by Advanced Hospitality Systems. Put your restaurant on the road to better sales and higher employee efficiency.

Introducing the NCR Aloha Restaurant Guard: Protect Your Business from Employee Theft

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Introducing the NCR Aloha Restaurant Guard: Protect Your Business from Employee Theft

One of the most challenging situations that managers and owners of restaurants will find themselves dealing with is confronting employee theft. Aside from being an embarrassing and demoralizing issue when an otherwise well-behaved employee acts suspiciously, incidents of suspected theft can be unclear and the evidence hazy, especially when the theft in question has been reported from hearsay or based on a potentially justifiable error on a POS system.  National Cash Register (NCR) developed the NCR Aloha Restaurant Guard to take the guesswork out of determining issues of employee theft, in order to increase your restaurant’s profitability and allow managers to confidently confront suspected fraud.

A study by academics from Washington University in St. Louis, Brigham Young University and M.I.T. has found significant evidence showing that the use of technology-based employee monitoring systems both reduce theft and improve productivity, by changing worker behavior rather than causing a higher turnover rate and greater instances of punitive action. What does this mean for restaurants? Simply put: greater powers of theft detection and productivity monitoring head off issues of fraud at the pass by providing a powerful deterrent to employees aware of their existence, and also provide an effective means of confirming fraudulent behavior when it does happen.

NCR Aloha Restaurant Guard Features

With these and other studies regarding employee theft in mind, NCR has designed its Restaurant Guard to both deter and detect fraudulent activity at Aloha POS stations. So how can our Aloha Restaurant Guard help aid your loss prevention efforts?

Detect Patterns of Potentially Fraudulent Behavior.
Employees will rarely outright rob a store of cash, as a light till is unlikely to be overlooked. The scams most commonly perpetrated by employees involve fraudulent voids and comps, such as voids performed after closing a check or comps performed after check close or check print. What’s more, “trends” in means of perpetrating theft change frequently, which is why the Aloha Restaurant Guard is frequently updated in order to stay current with the latest theft patterns. Historic trends and statistical variances can also be monitored and recorded in order to provide further evidence for or against an employee’s involvement in fraud.

Quickly Alert Managers. Thefts happen quickly, and once any hard evidence is gone, the likelihood of proving an incident has occurred diminishes rapidly. The Aloha Restaurant Guard quickly sends an alert in real-time to managers on or off duty, via mobile, once a suspicious transaction is observed.

Deter Theft Before it occurs. As found by the authors of the article mentioned above, technology-based employee monitoring has been shown to have more of an impact preventatively than correctively; employees who are aware that their transaction history is clearly visible to management, and that certain types of transactions are cause for alert, are far less likely to attempt acts of fraud and deception.

Improve Overall Restaurant Performance. An added benefit of the Aloha Restaurant Guard is that, in addition to detecting patterns of theft, it can also be used to identify operational practices that cause errors or unnecessary lag times, and provides employee performance reports that use several key metrics to measure  efficiency and overall success.


For more information on our Aloha Restaurant Guard, please visit the Employee Theft Detection page or call an Advanced Hospitality representative.